1) Place your order – on-line, by phone or in person.

2) We will confirm your order by email. Your order confirmation will include your order number, confirmation of final price including shipping and payment details.

3) Once we receive payment we will confirm delivery date.

4) Once goods are shipped we will email you.

Terms and Conditions

Delivery times and costs:
Our products are made to order and we aim to dispatch within 21 working days of receipt of payment. Please contact us at the time of ordering if your item is required urgently.

Ceramics are heavy and fragile. The shipping is dependant on weight. We use a next day delivery service charges start at £5.50. We will confirm shipping costs when we receive your order.

All deliveries will require a signature on receipt and tracking information is available on request.

Returns:
Unwanted items can be returned, in original condition, within 14 days of receipt for a credit note, refund or exchange. We cannot be held responsible for items being broken or lost on their way to us and it is the senders’ responsibility to use appropriate packing and to retain proof of posting to claim for lost items.

Any faults with the products must be reported within 7 days of receipt of the order, We withhold the right to request that any item/s reported faulty are returned to us with all packaging so that an assessment of the fault can be made and a replacement product issued if necessary.

The hand made nature of the products mean that there may be slight variation in colour or style from the item seen on screen. This is the nature of hand made goods and should not be considered a fault. We will never send you a product we are not completely happy with.

Payment:

Once you have received your confirmation of your order payment can be made

by Paypal, BACs  or Cheque.

Gifts:
If you are buying a product as a gift and would like it posted directly to the recipient, please confirm the delivery and billing addresses on your Paypal checkout. If you e-mail at the same time we can make sure to send the invoice to you and the product with a delivery note only (no prices shown) to the address required.

Care instructions:
All ceramics are dishwasher safe.

Contact:
If you have any questions about the information on this page please do not hesitate to contact us.

Registration Information:

Marine Studios CIC Ltd
Registered Office:
Russell Bedford House, City Forum, 250 City Road, London, EC1V 2QQ

Registered in the UK No: 4103802
Company VAT No: applied for